How to buy a city service package

• Choose your city at the top — Hohhot, Beijing and Tianjin City; only the services available in that city are shown, and a new city appears here once it opens.
• Use the tags to narrow the list — Full medical escort, Accommodation included, Station and airport transfer, Interpretation throughout.
• Each card shows the price, the service type and the features that are included.

Time3—5 minutes You will needThe city you are travelling to

• “What is included” lists everything the price covers: escort, transport, registration, interpretation.
• “Not included” lists what you pay separately — usually hospital treatment, medicine, examinations and travel.
• The pricing note explains that the displayed price is a basic service estimate and that the final plan and cost are confirmed after the consultation.

Time2—3 minutes You will needNothing

• Only the fields marked * are required. You can add anything you are unsure about later in the order notes.
• Use the patient's name exactly as it appears in the passport — it is the name used for hospital registration.
• You need to be signed in. If you are not, the page takes you to the login screen first and brings you back afterwards.

3.1Patient and contact

Patient name, how many people are coming, and at least one way to reach you — phone, WeChat or Messenger. The escort uses this contact on the day of the service.

3.2Visit date, escorts and language

Choose the date the service should start, how many escorts you need, and the language you want to work in — Mongolian, English, French or Italian. The price updates as you change the number of escorts.

TimeAbout 5 minutes You will needPassport name, visit date, a contact

• Choose the five-seat or seven-seat car; the add-on price is shown next to each option.
• The summary lists the base price, the add-on and the total before you pay.
• If you have points, you can use them on the next screen — up to 20% of the order.

Time1—2 minutes You will needGroup size, if you add a car

• Check the order number, the date and the total before paying.
• Pay with Alipay or WeChat. Points can be applied here, up to 20% of the order.
• We contact you within 30 minutes of submission to confirm the details.

Time2—3 minutes You will needAlipay or WeChat Pay

• The escort's name and contact appear on the order; you can call or message before you arrive.
• The itinerary covers pick-up, hotel, hospital visits, registration and the ride back.
• Hospital fees are paid at the hospital, not through this order.

TimeUsually within 24 hours You will needNothing

• Keep the passport and the hospital documents with you; the escort helps you show them at registration.
• The escort goes with you to each department and stays through the consultation.
• Before you leave, the escort explains the results, the prescription and what to do next.

• Transport and pick-up

  The driver picks you up at the hotel or the airport and takes you to the hospital and back.

• Escort all day

  The escort stays with you through registration, waiting, consultation and payment at the hospital.

• Reports and translation

  Test results, prescriptions and discharge advice are explained to you and written down before you leave.

TimeThe booked day or days You will needPassport and hospital documents

• Change the date or the details by messaging your coordinator or escort as early as possible.
• A pending order can be cancelled from the order page; a paid order can be refunded with a reason.
• Refund requests are reviewed by our team and answered on the order page.

• Change the date

  Tell us the new date as early as you can; we check escort and vehicle availability.

• Cancel or refund

  Cancel a pending order, or request a refund on a paid one and follow the answer on the order page.

• Talk to a person

  Call or message us if anything is unclear — we answer in Mongolian, Chinese and English.

TimeBefore the service starts You will needYour order number