From your first message to three months after: nine steps

• Enter your email and press “Send code”, then type the verification code you receive.
• Set a name and password. Use an email address you check often — plans and service notices are sent there too.
• The patient name you enter in step 3 is the name used for hospital registration, so it must match the passport.

Time1—2 minutes You will needAn email address you can open

• On any page, open the floating bar on the right and tap “Medical consultation”.
• On a hospital or department page, the red “Medical consultation” button at the top starts a request with that hospital already filled in.
• On a doctor page the same button starts a request and carries the doctor you were reading about into the form.

Time1 minute You will needNothing — browsing is open to everyone

• Only the fields marked * are required; anything you are unsure about can be added later in the message thread.
• Records can be photos or PDFs, up to 10 files in one submission.
• After you submit, our team reviews the information and prepares treatment plans for you.

3.1Personal details

Patient name (used later for hospital registration; Mongolian patients should write it exactly as in the passport), gender, birth year, the number of people travelling with the patient, and at least one contact — Messenger or a phone number. The phone field opens after you tick the consent box.

3.2Preferred date and city

Tell us when you would like to be seen and which city you prefer. The city is optional: leave it on “Not sure — I would like advice” and we recommend the hospital and city that fit your condition.

3.3Condition and records

Describe the symptoms, when they started, what has already been diagnosed in Mongolia, and anything that worries you — for example whether surgery is needed or how long you can stay. Upload the records and diagnoses so the plan we recommend is accurate.

Time8—15 minutes You will needThe patient's records and passport details

• Each plan shows the hospital, the department, the treatment cost, the number of days in hospital and whether surgery is required.
• All plans stay visible in your patient centre, so you can compare them and open the full details of any one.
• You are never obliged to accept a plan: ask questions by message or phone before you decide.

TimeWithin 24 hours of submitting You will needYour patient centre or your email

• The escort service covers the hospital days and can be combined with a vehicle: 5-seat or 7-seat, priced separately.
• Set the number of escorts to match the people travelling with the patient; the total recalculates immediately.
• Pay with Alipay or WeChat Pay. The order, the amount and what is included stay in your account.

Time5 minutes You will needAlipay or WeChat Pay (we can guide you)

• The itinerary lists the registration date, hospital and department, the accommodation, the vehicle and plate number, and the pickup point.
• It also shows the name and phone number of your escort, so you can reach the person who will be with you.
• Read it before you fly, and tell us at once if a date or a name changes.

TimeBefore you travel You will needA paid service order

• You do not have to find the right counter, the right floor or the right queue on your own.
• Everything said during the visit is interpreted, and the written instructions are translated.
• At partner hospitals we also use the green channel for registration and examinations.

• Registration and payment

  We queue and register under the name on the passport, and help you pay each fee at the counter or in the hospital's app.

• Consultation and tests

  We go with you to the doctor, help explain the symptoms, and guide you through examinations, imaging and sample collection.

• Interpreting what the doctor says

  We translate the consultation, the prescription, the test reports and the discharge advice into language you can use at home.

TimeThe day of the appointment You will needPassport and previous records

• Tickets are booked to match the discharge date, not the other way round.
• A vehicle takes you from the hospital or hotel to the airport or railway station.
• You fly home with translated documents your own doctor can read.

• Tickets

  We help you book flights or train tickets that match the discharge date and how much you are able to travel.

• Transport to the station

  We arrange the vehicle from the hospital or hotel to the airport or railway station.

• Documents for home

  You leave with a translated discharge summary, prescriptions and the reports your own doctor will ask for.

Time1—2 days before departure You will needThe discharge date from your doctor

• We contact you on a fixed schedule and whenever you ask.
• If the doctor needs to see you again, we arrange the appointment.
• If you need more medicine, we help you get it through the same channels.

• How you are recovering

  We ask about the wound, the symptoms and your general condition, and compare them with the discharge advice.

• Medication

  We check that the medicine is taken as prescribed and help you get more if it is needed.

• Talking to the doctor again

  If something worries you, we contact the treating doctor and arrange a follow-up consultation.

TimeWithin three months after you return You will needNothing — we contact you